Refund & Cancellation Policy

Last Updated: 20 May 2026

Urbans Zone is operated from Surat, Gujarat, India.

This Refund & Cancellation Policy explains the terms related to order cancellations, refunds, replacements, and returns for products purchased from Urbans Zone.

By placing an order with Us, You agree to this Policy.

1. No Return Policy

Due to the perishable and food-related nature of Our products, We do not accept returns once products are delivered.

All sales are considered final after successful delivery.

2. Order Cancellation Policy

Customers may request cancellation of an order within 1 hour of placing the order.

Cancellation requests can be made through:

Phone call
WhatsApp message

Contact Number: +91-9925293631

After the 1-hour cancellation window, orders may enter preparation or dispatch processing and cannot be canceled.

3. Refund Policy

If an eligible cancellation request is approved within the allowed cancellation period, the refund will be processed to the original payment method used during purchase.

Refunds are generally processed within 2 business days, however actual credit timelines may vary depending on banks or payment providers.

No refunds will be issued:

After the cancellation window expires
Once the order has been prepared or dispatched
For incorrect address or contact details provided by the customer
For failed delivery attempts due to customer unavailability

4. Damaged or Incorrect Orders

If You receive:

A damaged product
An incorrect item
A missing item

Please contact Us within 2 hours of delivery with:

Order details
Photos/videos of the issue (if applicable)

After verification, We may offer:

Replacement
Store credit
Partial or full refund

The resolution provided will depend on the nature of the issue.

5. Delivery Delays

While We try Our best to deliver orders on time, delays may occasionally occur due to:

Traffic conditions
Weather conditions
Festivals or high order volume
Technical issues
Third-party delivery partner delays

Such delays may not qualify for refunds unless determined appropriate by the Company.

6. Payment Disputes

Customers are encouraged to contact Us directly before initiating chargebacks or payment disputes.

Fraudulent refund claims, abuse of refund policies, or misuse of payment systems may result in refusal of future orders or legal action where applicable.